What do I do if I forget my login details?


Forgotten password?

If you have forgotten your password you can click the 'Forgotten Password' link underneath the login fields when clicking on 'Subscriber Login' or 'Existing User Login' on the login portal. SPARK will then email you a reset link.

If the WiFi is the only way you can access your email to receive the reset link, then please call our helpdesk on 0344 848 9555 where they will be able to resolve your issue over the phone.

Forgotten Username?

If you have forgotten your username you can either call 0344 848 9555 and choose option 2 or raise a support ticket.


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