- Can I use more than one device?
- Can I use a VPN?
- Are there any data usage limits?
- Do you block certain websites?
- What speeds can I expect?
- I am having issues connecting to the Internet
- How can I get help with the Free WiFi?
1. Can I use more than one device?
Yes. You will need to go through the registration process on each device separately.
2. Can I use a VPN?
YES! In fact, if you are connecting to the internet through your own laptop we would recommend using a VPN client for secure access to company intranets and mail servers. Check that your company VPN supports NAT traversal and allows multiple connections from a single IP address. Check with your IT staff. Please ensure that you are logged in through the portal page before you use your VPN.
3. Are there any data usage limits?
As detailed in our Terms and Conditions there is a fair usage policy of 20GB per month.
4. Do you block certain websites?
We block certain categories to help protect WiFi users from accessing malicious or inappropriate content. If you feel that a site is incorrectly blocked, please let us know so that we can investigate. If you require more stringent content filtering, we recommend installing a third-party application on your device.
Please note that we are not responsible for the security of your data or your device. The security of your connected device is your responsibility, and we recommend that your firewall and antivirus software is correctly configured and up to date. If young children are using the WiFi, we recommend installing a content filtering application on the device. Please see the Ofcom website for further information.
5. What speeds can I expect?
We cannot guarantee the speed that you will receive. There are many variables which can affect the internet data speeds. These include the number of people browsing on our network at that given time and also the quality of the wireless signal.
6. I am having issues connecting to the Internet
Do give our helpdesk a call on 0344 848 9555 to troubleshoot.
7. How can I get help with the Free WiFi?
If you require assistance with the WiFi, please contact SPARK TSL on 0344 848 9555.