How to Connect to NHS WiFi

How to Connect

  1. Open your device settings, navigate to connections and Wi-Fi. Make sure your Wi-Fi is turned on. View available WiFi options.
  2. From here you will be shown a list of available networks. Select the NHS WiFi you wish to connect to e.g ‘Free NHS WiFi’.
  3. A Web Browser will automatically launch and reveal the WiFi sign in page.
    • If using Android, you may need to check your notifications by swiping down from the top of the screen, then click 'Sign In to WiFi Network'
  4. Follow the instructions on the WiFi portal to be connected.

A confirmation page will appear confirming your connection to the internet. You can now browse the web, answer emails and go on social media for free and unlimited time.

Pressing ‘confirm’ will take you to SPARK® Media, an entertainment and engagement platform. Learn more about it here. You can also navigate to this page at any time once connected to the internet by searching for into your web browser.

If you need further help connecting to the internet, please raise a support ticket here, and one of our WiFi experts will be in touch. Or you can call 0344 848 9555.


What is SPARK® Media?

It’s a free entertainment and engagement platform. But what does that actually mean? 

It’s essentially a website with various links to entertainment and resources. For example, when the sudoku button is pressed, you’ll be redirected to a new tab with online sudoku. Navigate back to the SPARK® Media tab to explore more. 


Catch Up and On Demand provides options to ITVX, BBC iPlayer, Netflix, Disney Plus and more. You’ll need your own account to log in to these streaming services, but they are easily accessible from SPARK® Media. 

The arrows on the yellow top navigation bar will take you to the different tabs which are typically titled Charity and MyCare. They have their own buttons that go to a selection of links. All the features on this platform have been customised by the Trust. It’s worth exploring as there may be some useful hospital information in there and easy to access entertainment. 


I scanned a QR code on a poster and it took me to a page with no content.

Does the page look something like this?


It means you’re not connected to the internet. To access SPARK® Media, the entertainment and engagement platform, you need to connect to the NHS Wi-Fi first. Learn how to do that here. You can't access this platform through your data.

You’ll then be able to access puzzle games, hospital and charity information, health resources, catch up TV and more! Search for to view this platform.


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