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Questions and Answers for Patients

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  1. How does the new payment system work?
  2. What free and paid entertainment is available on the Bedside Units?
  3. What hospital resources are available on Bedside Units?
  4. Are there any 'How To' video guides for the Bedside Units?
  5. What are the prices of Hospedia?
  6. How do I report a fault of a Bedside Unit?
  7. What do I do if I move beds?

Q1: How does the new payment system work?

The new payment system starts on the Bedside Units when the patient selects the entertainment package. Then a link can be sent to the patient themselves, family, or friends through either a QR code, email, or text. The the purchase can be made on a smart device by pressing the link sent. Payment options such as PayPal, Google Pay and Apple Pay are available, as well as payment by debit or credit card. 

Both T2 and T3 technology now run off this new payment system. Use the resources below to better understand how this new system works. 

Learn more about the new payment system.

 

Q2: What free and paid entertainment is available on the Bedside Units?

Free Entertainment

  • TV in adult wards between 6am and 12pm
  • TV in children's wards between 7am and 9pm
  • Radio including hospital radio

Paid Entertainment

  • Movies
  • Sports through TNT or SKY
  • Audiobooks
  • TV box sets

Note: SPARK TSL want to remove the patient pays model by teaming up with Trusts and their Charities.

Learn about the entertainment options on the different technologies of bedside units by downloading the guides below.  

Remote control Bedside Unit Entertainment

Touch Screen Bedside Unit Entertainment

Learn more about the Hospedia Bedside Units on our YouTube. 

 

Q3: What hospital resources are available on Bedside Units?

T2 remote control units have:

  • Patient safety video
  • Survey's

T3 touch screen units have:

  • Patient safety video
  • Survey's
  • GP Online prescription services
  • NHS A-Z health index

Extra resources on T3 units

Some Trusts invested in additional features to be displayed on the Bedside Units to aid patients. These can include the following:

  • Dementia orientation screen
  • Food menus
  • Educational videos to prepare patients for discharge.
  • Links to NHS resources. 

For more information, download our handbooks.

Remote control (T2) Bedside Unit Hospital Resources

Touch screen (T3) Bedside Unit Hospital Resources

Or watch our YouTube Videos

 

Q4: Are there any 'How To' video guides for the bedside units?

Yes! Our YouTube has recently been updated to host a series of 'how to' videos to help you understand the differences between the technology, what's available, and how to use them. 

Learn About Hospital Bedside Units.png

Q5: What are the prices of Hospedia?

Hospedia is built on a patient-pays model. SPARK TSL is committed to changing this through a Trust/Charity paid solution. Or upgrading to our new Bedside Units, SPARK® Horizon. 

To learn about pricing, go to this page

 

Q6: How do I report a fault of a Bedside Unit?

  1. Call customer care on: 0345 414 1234
  2. An automated message will play presenting various options. Press 2 for customer service.
  3. Another automated message will play offering more options. Press 1 to report a fault.
  4. You'll then need to provide the patient's name, hospital name, ward name, bed number and  description of the fault.
  5. OR you can submit a support ticket here.

Q7: What do I do if I move beds?

If you purchase premium entertainment on your Bedside Unit, you will have needed to create an account. 

If you're moving beds, remember to log out of your account. When you arrive at your new bed and Bedside Unit, you can log back in using your details and access any entertainment you've already paid for. 

Learn more about how to log in and out of the bedside units.

Logging in and out for remote control Bedside Units (T2)

Logging in and out for touch screen Bedside Units (T3)

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